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Urgent Repairs

It is a policy of Ray White Upper North Shore that all repairs are required to be submitted in writing before action is undertaken. The exception to this is urgent repairs. Urgent repairs outside our normal business hours that have not be approved or deemed non-urgent will be at the tenant’s cost unless it is proven to be an extreme emergency.

The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent problems are usually defined as those that radically reduce the tenant’s ability to live in a property.

According to the Office of Fair Trading, urgent repairs are defined as the following:

  • A burst water service or a serious water service leak
  • A blocked or broken toilet
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of the hot water service
  • A failure or breakdown of the stove or oven
  • A failure or breakdown of a heater or air-conditioner
  • A fault or breakdown which makes the premises unsafe or insecure
What to do if you have an emergency 
We ask that should an emergency arise that you please kindly refer to your Tenancy Agreement, (what an emergency repair is) and refer to the below tradespeople list.
Please also email your Property Manager the details, photos help also of what has occurred and which trades from the list below you have contacted.
For all general repairs and tenancy matters please email your Property Manager, including your property address in the subject line & repair.
PlumbingTurramurra Plumbing0412 969 290
ElectricalBLM Electrical0412 291 260
Sydney Water13 20 90
Energy Australia13 13 88
SES13 25 00
Hornsby Area Contacts
Electrical: CCF Electrician: Cameron 0423 452 875 or Breeze Electrician: Fenn 0422 782 253
Plumbing: The Plumbing Effect: Dane 0410 006 317 or Saunderson Plumbing Services: James 0438 441 317
Hot water systems: 9438 5266
Locksmith: Fortress Locksmith 9476 4363
Handyman: John Wadling: John 0416 016 080
Smoke Alarm: Detector Inspector: 1300 134 563
It is also suggested that you investigate faults, within reason, before contacting your Property Manager or a tradesman. As an example, if you have lost power to your property by checking the main’s supply and ensuring all switches are in the ‘on’ position plus checking with your neighbours if they are experiencing the same issue, can resolve problems a lot quicker and easier.