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Urgent Repairs

It is a policy of Ray White Upper North Shore that all repairs are required to be submitted in writing before action is undertaken. The exception to this is urgent repairs. Urgent repairs outside our normal business hours that have not been approved or deemed non-urgent will be at the tenant’s cost unless it is proven to be an extreme emergency.

The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent problems are usually defined as those that radically reduce the tenant’s ability to live in a property.

According to the Office of Fair Trading, urgent repairs are defined as the following:

  • A burst water service or a serious water service leak
  • A blocked or broken toilet
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of the hot water service
  • A failure or breakdown of the stove or oven
  • A failure or breakdown of a heater or air-conditioner
  • A fault or breakdown which makes the premises unsafe or insecure
What to do if you have an emergency
We ask that should an emergency arise that you please kindly refer to your Tenancy Agreement, (what an emergency repair is) and refer to the below tradespeople list.
Please also email your Property Manager the details, photos help also of what has occurred and which trades from the list below you have contacted.
It is also suggested that you investigate faults, within reason, before contacting your Property Manager or a tradesman. As an example, if you have lost power to your property by checking the main’s supply and ensuring all switches are in the ‘on’ position plus checking with your neighbours if they are experiencing the same issue, it can resolve problems a lot quicker and easier.
Electrical & Basic Appliance Repair:
– BLM Electrical: 0412 291 260
– Aston Electrical: 0404 935 690
– Ku-ring-gai Electrical Service: 0405 761 355

Plumbing & Hot Water:
– Mr Nice Plumbing: 0419 747 626
– The Plumbing Effect: 0410 006 317
– Attack Plumbing: 0418 437 905

Hot Water Only:
– Atomic Hot Water: 1300 763 734
– Acclaim Plumbing & Hot Water: 9438 5266

Appliances:
– The Appliance Guys: 9621 5440 / 0480 081 276 (Not available on Public Holidays)

Locksmith:
– Fortress Locksmiths: 9476 4363
– Northern Suburbs Locksmiths: 0411 874 468

Smoke Alarm:
– PCA: 1300 552 661

Glazier:
– Crystal Glass & Aluminium: 0451 091 421

Air Conditioning:
– Dream Air Conditioning: 0432 218 048
– Hills Cooling Solutions: 0478 578 378
– Air Industries: 0407 201 436

SES (for Floods or Storms):
– 132 500 | https://www.ses.nsw.gov.a

For all general repairs and tenancy matters please email your Property Manager, including your property address in the subject line & repair.